FAQ
FREQUENTLY ASKED QUESTIONS
What is AVRENDI?
AVRENDI is a curated women’s fashion destination bringing together distinctive, wearable pieces selected for style, quality, versatility, and effortless sophistication.
Where can I find my order confirmation?
An order confirmation is sent to the email address provided at checkout. Please check your inbox and spam or junk folder. If you still cannot locate it, contact AVRENDI Customer Care and include the email address used when placing your order.
How long does it take to process my order?
Orders are prepared for shipment before being transferred to the carrier. Delivery estimates begin after processing and may vary depending on the shipping method, destination, carrier, holidays, weather, customs, and other circumstances outside AVRENDI’s control.
How much is U.S. shipping?
Shipping charges are calculated according to the shipping options available at checkout. AVRENDI offers complimentary standard U.S. shipping on qualifying orders of $150 or more.
Do you offer international shipping?
International shipping availability and rates are calculated at checkout for eligible destinations. Complimentary U.S. shipping offers do not apply to international orders.
Who pays customs duties, VAT, import taxes, or international fees?
International customers are responsible for any applicable customs duties, VAT, import taxes, brokerage charges, or other fees imposed by the destination country or carrier, unless specifically stated otherwise at checkout. These charges are separate from AVRENDI’s product and shipping charges.
How can I track my order?
When tracking is available, shipping information will be sent electronically after the order has been processed and shipped.
Can I change or cancel an order after placing it?
Contact AVRENDI Customer Care as soon as possible. We cannot guarantee that an order can be changed or canceled once processing has begun or the order has been transferred to the carrier.
What is AVRENDI’s return policy?
Eligible merchandise may be returned for a refund within 14 days of delivery. Eligible merchandise may be exchanged or returned for store credit within 30 days of delivery. From day 15 through day 30, eligible merchandise is limited to exchange or store credit.
Returned merchandise must meet all eligibility and condition requirements stated in our full Returns & Exchanges Policy.
Who pays return shipping?
Return shipping is the customer’s responsibility. Applicable return-shipping costs will be deducted from the customer’s refund or store credit.
Can I return clothing, shoes, or bags?
Eligible clothing, shoes, and bags may be returned according to the applicable return window provided they satisfy AVRENDI’s return-condition requirements and were not designated Final Sale.
Items must be unused, unworn, unwashed, unaltered, and returned with applicable original tags, packaging, accessories, and protective materials.
Can I return jewelry?
No. All jewelry is Final Sale and is not eligible for return, exchange, or store credit for hygiene and quality-control reasons.
This includes earrings, necklaces, bracelets, rings, anklets, and other jewelry items.
If jewelry arrives damaged, defective, or incorrect, contact AVRENDI within 48 hours of delivery for assistance.
Can I return sunglasses?
Eligible sunglasses may be returned within the applicable return period only if they are unworn, undamaged, scratch-free, and returned with the original case, packaging, tags, protective materials, and accessories.
Sunglasses showing signs of wear, scratches, damage, missing packaging, or missing accessories may be refused.
If sunglasses arrive damaged, defective, or incorrect, contact AVRENDI within 48 hours of delivery.
What happens if my order arrives damaged, defective, or incorrect?
Please contact AVRENDI Customer Care promptly after delivery. Include your order number, a description of the issue, and clear photographs of the merchandise and packaging when applicable. Claims are reviewed before a resolution is issued.
When will I receive my refund?
Eligible refunds are processed after the returned merchandise has been received and inspected. Return-shipping charges and other applicable deductions may be subtracted from the refund.
Your financial institution may require additional time to post the refund to your original payment method.
Are exchanges guaranteed?
No. Exchanges depend on current inventory availability. If the requested replacement is unavailable, another eligible resolution may be offered in accordance with the Returns & Exchanges Policy.
What does Final Sale mean?
Items designated Final Sale cannot be returned, exchanged, or issued store credit except where required by applicable law or where AVRENDI confirms that an item arrived damaged, defective, or incorrect under the applicable claim procedure.
How do I contact AVRENDI?
Please use the AVRENDI Contact page or our AVRENDI Customer Care email. For order-related inquiries, include your order number and the email address used at checkout.
Please allow 1–2 business days for a response during normal Customer Care operations.
Where can I read the complete policies?
Please review AVRENDI’s Shipping & Delivery and Returns & Exchanges pages before placing an order. The FAQ provides a general summary. If there is any difference between this FAQ and the complete published policies, the applicable full policy governs.