Returns & Exchanges
RETURN TIMELINE AT A GLANCE
Days 1–14 after confirmed delivery: eligible merchandise that is shipped back within 14 calendar days may qualify for a refund to the original payment method.
Days 15–30 after confirmed delivery: eligible merchandise is not refundable. It may be returned only for store credit or exchange, through day 30.
For either return period, merchandise must be unworn, unused, unwashed, unaltered, and in the same original resaleable condition in which it was received, with all applicable tags, packaging, accessories, and protective materials. Jewelry and other items identified as Final Sale remain excluded.
AVRENDI RETURNS & EXCHANGES POLICY
At AVRENDI, every order is carefully prepared and every piece is selected with quality, style, and wearability in mind. We understand that occasionally a purchase may not work as expected. Please review this policy before completing your purchase.
Nothing in this policy limits any rights that cannot legally be waived under applicable law.
RETURN TIMELINE
DAYS 1–14 — REFUND ELIGIBILITY
Eligible merchandise may qualify for a refund to the original payment method only when the merchandise is shipped back to AVRENDI within 14 calendar days of confirmed delivery, following AVRENDI's return instructions.
DAYS 15–30 — STORE CREDIT OR EXCHANGE ONLY
Beginning on the 15th calendar day after confirmed delivery, eligible merchandise is no longer refundable to the original payment method. From day 15 through day 30, eligible merchandise may be returned only for AVRENDI store credit or exchange, subject to availability and all condition requirements below.
After 30 calendar days from confirmed delivery, merchandise is no longer eligible for return, exchange, or store credit except where required by applicable law.
CONDITION REQUIREMENTS FOR ALL ELIGIBLE RETURNS
Whether a return is made during days 1–14 or days 15–30, merchandise must be returned in the same original resaleable condition in which it was received. It must be unworn, unused, unwashed, unaltered, and free of stains, makeup, deodorant, perfume, odors, smoke, pet hair, scratches, stretching, damage, or other evidence of wear or use.
All original tags must remain attached where applicable, and all original packaging, boxes, dust bags, cases, protective materials, straps, accessories, inserts, and components supplied with the item must be included.
All returns are subject to inspection before approval. AVRENDI reserves the right to decline a return that does not meet these requirements.
RETURN SHIPPING COSTS
Unless AVRENDI shipped an incorrect item or confirms that merchandise arrived damaged or defective, return shipping is the customer's responsibility. When AVRENDI provides a return shipping label, the cost of that label will be deducted from the customer's refund or store credit.
Original shipping charges, expedited shipping fees, international shipping charges, customs fees, duties, brokerage charges, and similar delivery-related costs are non-refundable except where required by law or when the return results from an AVRENDI fulfillment error.
Customers should retain return tracking information until the return has been received and processed. AVRENDI is not responsible for merchandise lost, damaged, or misdirected while in return transit before it reaches AVRENDI.
RETURN AUTHORIZATION
Customers should contact AVRENDI through the designated customer-service channel for return instructions before sending merchandise back. The merchandise must still be shipped within the applicable deadline stated above.
Packages sent to an incorrect address, returned without sufficient order information, or shipped outside the applicable return period may be refused or may not qualify for a refund, exchange, or store credit.
CLOTHING
Eligible clothing follows the standard return timeline above. Clothing must be returned unworn, unused, unwashed, unaltered, and in original resaleable condition with all applicable tags and packaging. Clothing showing evidence of wear, including makeup, deodorant marks, perfume, body odor, stains, pet hair, stretching, pulling, laundering, alterations, or damage, will not qualify for return.
SHOES
Eligible shoes follow the standard return timeline. Shoes must be unworn, free from scuffs, stains, scratches, or visible wear, and returned with the original shoe box, packaging, and accessories. Customers should try shoes on only on a clean, soft indoor surface. Shoes showing outdoor wear or wear to the soles will not be accepted.
The original shoe box is part of the merchandise packaging and should not be used as the external shipping carton or be taped, labeled, written on, or materially damaged.
BAGS
Eligible handbags and bags follow the standard return timeline unless specifically identified as Final Sale. Bags must be unused and returned with all original tags, protective coverings, dust bags, straps, hardware coverings, inserts, packaging, and accessories. Bags showing scratches, stains, stretching, odors, perfume, wear, damage, modification, or missing components may be refused.
BELTS, SCARVES & OTHER ACCESSORIES
Eligible belts, scarves, and other accessories follow the standard return timeline unless specifically marked Final Sale. Merchandise must be unused and returned in original resaleable condition with all applicable tags, packaging, and accessories.
JEWELRY — FINAL SALE
All AVRENDI jewelry is Final Sale from the time of purchase, including earrings, necklaces, bracelets, rings, anklets, jewelry sets, and other jewelry items. For hygiene and quality-control reasons, jewelry is not eligible for return, exchange, or store credit.
The Final Sale status applies regardless of whether the jewelry's tag or packaging has been removed.
DAMAGED, DEFECTIVE OR INCORRECT JEWELRY
If jewelry arrives damaged, defective, or different from the item ordered, the customer must contact AVRENDI within 48 hours of confirmed delivery. AVRENDI may request photographs of the merchandise, packaging, shipping box, shipping label, and affected area. The merchandise and packaging should be retained until AVRENDI completes its review.
SUNGLASSES
Sunglasses are not automatically Final Sale and may qualify under AVRENDI's standard return, exchange, and store-credit timeline. To qualify, sunglasses must be unworn, scratch-free, undamaged, unaltered, and returned with the original case and all original packaging, protective materials, and accessories.
Sunglasses showing lens scratches, bent frames, loose or damaged components, visible wear, missing cases or accessories, alterations, or damage caused after delivery will not qualify for return.
FINAL SALE MERCHANDISE
Any merchandise clearly identified as FINAL SALE on the product page, promotion, or at checkout is not eligible for refund, exchange, or store credit, except where merchandise arrives damaged, defective, incorrect, or where applicable law requires otherwise.
A discounted item is not automatically Final Sale unless AVRENDI clearly identifies it as Final Sale.
SALE & PROMOTIONAL MERCHANDISE
Unless specifically marked FINAL SALE, merchandise purchased during a sale, discount, promotional event, holiday promotion, coupon event, or similar offer follows the standard Returns & Exchanges Policy.
DAMAGED, DEFECTIVE OR INCORRECT ORDERS
Customers should inspect orders promptly after delivery. If merchandise arrives damaged, defective, incorrect, or missing a component, please contact AVRENDI within 48 hours of confirmed delivery. Keep the merchandise, product packaging, shipping packaging, shipping labels, accessories, and protective materials until AVRENDI completes its review.
AVRENDI may request photographs or other documentation reasonably necessary to evaluate the claim. Customers should not wear, wash, alter, repair, discard, or return the merchandise before receiving instructions. If AVRENDI confirms a fulfillment error or damaged/defective item, AVRENDI will provide an appropriate resolution.
EXCHANGES
Exchanges are subject to inventory availability. AVRENDI cannot guarantee that a requested size, color, style, or replacement item will remain available while the original merchandise is being returned. If an eligible requested exchange is unavailable, store credit or another resolution consistent with the applicable return period may be offered.
REFUNDS
Approved refunds are issued only after AVRENDI receives and inspects the returned merchandise. Approved refunds will be returned to the original payment method, less any applicable return-shipping cost or other non-refundable charges permitted under this policy.
Please allow additional processing time for the refund to appear after AVRENDI issues it. Processing times are controlled by the customer's financial institution or payment provider.
STORE CREDIT
When store credit is approved, the value of eligible merchandise will be credited after applicable deductions, including return shipping where applicable. AVRENDI store credit may be used toward a future eligible AVRENDI purchase, is not redeemable for cash except where required by law, and cannot be converted into a refund after being issued except where required by law.
INTERNATIONAL RETURNS
International customers are responsible for return shipping unless the return results from a verified AVRENDI fulfillment error or confirmed damaged/defective merchandise. International customers may also be responsible for customs charges, import duties, taxes, brokerage fees, return transportation costs, and other government or carrier charges. These charges are generally non-refundable by AVRENDI.
REFUSED, UNCLAIMED OR UNDELIVERABLE PACKAGES
Refusing delivery does not automatically constitute an approved return. Packages that are refused, unclaimed, abandoned, or returned because of an incorrect or incomplete address or failure to collect the shipment will be reviewed once returned to AVRENDI. Any otherwise eligible refund or store credit may be reduced by applicable shipping, return-to-sender, carrier, customs, or other costs incurred by AVRENDI where permitted by law.
RETURN ABUSE & FRAUD
Where permitted by law, AVRENDI reserves the right to refuse or restrict returns associated with suspected misuse of the return process, including repeated return of worn or damaged merchandise, missing merchandise or accessories, fraudulent claims, product substitution, alterations, or attempts to circumvent Final Sale restrictions. This provision does not eliminate rights customers may have under applicable law.
POLICY ACKNOWLEDGMENT & UPDATES
By completing a purchase from AVRENDI, the customer acknowledges that they have had the opportunity to review the applicable return deadlines, Final Sale restrictions, merchandise-condition requirements, return-shipping responsibilities, and product-specific return conditions displayed before purchase.
AVRENDI may update this policy from time to time. The policy applicable to a transaction will generally be the policy presented in connection with the customer's purchase, subject to applicable law.
CONTACT AVRENDI
For questions regarding a return, exchange, damaged item, or order concern, please contact AVRENDI through our Contact Us page or official AVRENDI customer-service email. Please include your order number, customer name, item involved, reason for the request, and photographs when reporting damage, defects, or incorrect merchandise.