Shipping & Delivery
SHIPPING & DELIVERY
AVRENDI carefully prepares every order for shipment. By placing an order, customers agree to the shipping terms below. Shipping availability, rates, and delivery estimates may vary according to the destination, package weight, package dimensions, order value, and available carrier services.
U.S. SHIPPING
For U.S. orders below the complimentary-shipping threshold, standard shipping charges are calculated at checkout based on the order and available shipping service. AVRENDI does not guarantee a fixed standard-shipping rate.
Complimentary Standard Shipping is available on eligible U.S. orders of $150 or more. The $150 threshold is calculated after discounts and before applicable taxes unless otherwise stated at checkout.
Complimentary shipping applies only to standard shipping within eligible U.S. destinations. Expedited, express, overnight, or other upgraded shipping services are not included in the complimentary-shipping offer and, when available, will be charged separately at checkout.
AVRENDI may select the appropriate carrier and standard shipping service for orders qualifying for complimentary shipping. Depending on availability, destination, package characteristics, and service requirements, orders may be shipped through USPS, UPS, FedEx, or another available carrier.
PROCESSING & DELIVERY ESTIMATES
Orders require processing before shipment. Delivery estimates begin after the order has been processed and transferred to the carrier.
Delivery dates displayed at checkout or provided by a carrier are estimates and are not guaranteed delivery dates. Weekends, holidays, high-volume periods, severe weather, transportation disruptions, carrier delays, customs processing, and other circumstances outside AVRENDI's reasonable control may affect delivery times.
Once an order has shipped, customers will receive available tracking information by email when applicable.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review the shipping address carefully before submitting an order. AVRENDI cannot guarantee that an address can be changed once an order has entered processing or has been transferred to a carrier.
Additional costs resulting from an incorrect, incomplete, or undeliverable address may be the customer's responsibility.
INTERNATIONAL SHIPPING
AVRENDI may offer international shipping to eligible destinations. International shipping is not included in AVRENDI's complimentary U.S. shipping offer.
International shipping charges are calculated at checkout based on factors including destination, package weight, dimensions, order contents, and available carrier services.
International shipping rates can therefore vary from order to order.
CUSTOMS, DUTIES, TAXES & IMPORT FEES
International orders may be subject to customs duties, import taxes, VAT, brokerage charges, handling fees, clearance fees, or other charges imposed by the destination country, customs authority, postal service, or carrier.
Unless AVRENDI expressly states otherwise at checkout, these charges are not included in AVRENDI's product prices or shipping charges and are the sole responsibility of the customer or recipient.
AVRENDI does not determine, collect, control, or guarantee the amount of customs duties, import taxes, VAT, brokerage fees, or other destination-country charges unless specifically shown and collected at checkout.
Customers are responsible for determining whether their country imposes additional import charges before placing an order.
AVRENDI is not responsible for delays caused by customs inspections, customs clearance, government agencies, or the customer's failure to pay required import charges.
REFUSED, UNCLAIMED OR ABANDONED INTERNATIONAL SHIPMENTS
Customers are responsible for accepting delivery of their international orders and for paying applicable customs duties, taxes, VAT, brokerage fees, and other required import charges.
If an international shipment is refused, abandoned, unclaimed, or returned to AVRENDI because the customer or recipient did not pay required duties, taxes, customs charges, or carrier fees, the order will not automatically qualify for a full refund.
If the merchandise is returned to AVRENDI in an eligible condition, any refund or store credit otherwise permitted under AVRENDI's Returns & Exchanges Policy may be reduced by costs incurred by AVRENDI, including original shipping charges, return shipping charges, customs charges, brokerage fees, carrier fees, or other costs associated with recovering the shipment.
LOST, DELAYED OR MISSING SHIPMENTS
If tracking information shows an unusual delay or a package appears to be missing in transit, customers should contact AVRENDI so that available carrier information can be reviewed.
AVRENDI will provide reasonable assistance with carrier inquiries when appropriate; however, carrier investigations and claim determinations are subject to the carrier's procedures and timelines.
Carrier delays or circumstances outside AVRENDI's reasonable control do not automatically qualify an order for cancellation or reimbursement.
PACKAGES MARKED DELIVERED
Customers should ensure that their delivery location is safe and secure.
If tracking shows that a package has been delivered but the customer cannot locate it, the customer should first check the delivery location, household members, building management, neighbors when appropriate, and the carrier's tracking information.
Customers should then contact AVRENDI promptly if additional assistance is required. AVRENDI may use carrier tracking, delivery confirmation, photographs, GPS information, signature records, or other available carrier documentation when reviewing a delivery claim.
MULTIPLE OR SPLIT SHIPMENTS
An order containing multiple items may occasionally be shipped in more than one package.
Customers may receive separate tracking information for separate shipments. A partial delivery does not necessarily mean that items are missing from the order.
ORDER CHANGES & CANCELLATIONS
AVRENDI cannot guarantee that an order can be changed or canceled after it has been submitted.
Once an order has entered processing or has been shipped, it may no longer be eligible for cancellation. If an eligible item is received and the customer wishes to return it, the applicable Returns & Exchanges Policy will apply.
RETURN SHIPPING
Return shipping is separate from outbound shipping.
For eligible returns or exchanges, return shipping costs are the customer's responsibility and may be deducted from the customer's refund or store credit, as described in AVRENDI's Returns & Exchanges Policy.
Original shipping charges are not refundable except where required by law or where AVRENDI determines that an error occurred on its part.
FINAL-SALE ITEMS
Some products may be designated Final Sale and are not eligible for return, exchange, or store credit except where required by law or where the item arrives damaged, defective, or incorrect.
Please review the Returns & Exchanges Policy for the complete rules applicable to clothing, shoes, bags, sunglasses, jewelry, accessories, sale merchandise, and other AVRENDI products.
SHIPPING PROMOTIONS
Shipping promotions, including complimentary shipping, may be subject to minimum purchase requirements, eligible destinations, promotional periods, or other stated conditions.
Unless specifically stated otherwise, AVRENDI's complimentary shipping offer applies only to eligible U.S. orders of $150 or more and does not apply to international shipments.
CONTACT
Questions concerning an order or shipment should be submitted through AVRENDI's designated customer-service email or Contact Us page.
Customers should include their order number and relevant shipment information so the request can be reviewed efficiently.